Reviews stop being
a fire drill. They start being growth.
We monitor every mention across the web, draft on-brand responses inside an hour, and turn five-star reviews into ranking signals, ad creative and AI search citations.
↳ The spec
Investment
From $99 / month (Listen) · $189+ (full service)
Timeline
Live in 5 business days
Outcomes
Same-day responses, rating lift, review velocity, crisis playbook
Stack & tools
One bad review
can cost a quarter.
A 1-star review at the top of your Google profile drops conversion by 22% on average. A 30-day silence on negative feedback drops it by 40%. Most operators know this and still have reviews going unanswered for weeks because they don't have the bandwidth. We fix that. AI agents watch every channel 24/7. Brand-voice replies drafted inside an hour, human-approved before they post. Five-star reviews automatically surfaced on web, ads, GMB and AI search. Negative reviews trigger an escalation playbook that's already written before you need it.
How we actually do it.
No black-box, no "trust the process". Each phase has owners, deadlines and measurable outputs that you can see in your dashboard.
01
Monitor everywhere
Reviews, mentions, comments across 80+ platforms — Google, Yelp, Trustpilot, social, Reddit, niche directories.
02
AI-drafted replies
Brand-voice reply drafted within minutes of a new review. Human-approved, posted within an hour.
03
Crisis playbook
Pre-built escalation paths for negative reviews — written before you need them, so panic-mode never happens.
04
5-star amplification
Best reviews automatically surfaced on web, GMB posts, ad creative and AI search snippets.
05
Review request engine
Tied to your CRM. Customers asked for reviews at the moment they're happiest. 6× higher response than batch emails.
06
Monthly reputation index
A single composite score across all platforms, with platform-by-platform breakdown and competitor benchmarks.
Concrete deliverables.
No fluff.
- 24/7 mention monitoring across 80+ platforms
- Same-hour AI-drafted, human-approved replies
- Negative review escalation playbook
- CRM-tied review request automation
- 5-star amplification across web + ads + GMB
- Monthly reputation index report
4.1→4.8
Avg rating lift (5 months)
+2.4k
New 5-star reviews / yr
<1 hr
Avg response time
-31%
CPL on Google Ads (rating effect)
All case studies →“Our rating climbed from 4.1 to 4.8 in five months across 22 locations. Our Google Ads CPL dropped 31% because of it. Reputation became the cheapest growth channel we have.”
PTP. Tremblay
COO · Latitude 49 Auto
Transparent. Always.
Real numbers, real scope. Pick the tier that fits — or ask us to scope a custom plan that doesn't.
Listen
$99
per month · monitoring only
- →24/7 mention monitoring (80+ platforms)
- →Daily digest email
- →Negative review alerts within 60 min
- →Crisis playbook bundled
- →No reply drafting — escalates to your team
Watch
$189
per month · single brand
- →Everything in Listen
- →Same-hour AI-drafted replies (Mon–Sat)
- →Review request automation
- →Monthly reputation index
Amplify
$429
per month · single brand
- →Everything in Watch
- →Crisis playbook + escalation paths
- →5-star amplification (web + ads + GMB)
- →Competitor benchmark report
- →Dedicated reputation manager
Multi-brand / Enterprise
Custom
multi-location / franchise
- →Per-location dashboards
- →Brand-safety guardrails on AI
- →Quarterly QBR with regional leads
- →Custom integrations (Salesforce, HubSpot, etc.)
Get answers before the call.
Do you really reply within an hour?
Yes — Monday to Saturday, 8am to 10pm in your local timezone, average reply is < 45 minutes. Outside hours we still draft and queue, so responses post first thing.
Who actually writes the replies?
AI drafts. A senior human reviews and posts. We do not auto-post AI text — it's a risk to your brand and to legal compliance, especially for regulated categories.
What if someone leaves a review that's fake or defamatory?
Included. We file removal requests with Google, Yelp, Trustpilot etc. and follow them to resolution. Success rate ~60% across the portfolio.
Do reviews really affect SEO and AI search?
Heavily. Review velocity and rating are top-3 Map Pack ranking signals, and review text is a major input to AI search citations. A reputation program effectively makes every other channel cheaper.